Warranty

Warranty for VENETO products

High quality is the main rule of the VENETO company. It is ensured by strict compliance with every stage of the production cycle — from foam molding and spring tempering to wrapping the finished products in film.

Our delivery service staff will provide you, together with the product, with a branded warranty card as well as the documents confirming payment, delivery and handover of the product.

You can always check the completeness of the product and the absence of any visible defects in the presence of our delivery service staff. Upon your request, our staff can unpack the mattress and place it on the bed so that you can try it out by lying on it. If you have any claims regarding the appearance or manufacturing quality of the product, we will replace it and deliver your order again.

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Product acceptance rules

When receiving the furniture, carefully inspect the product: check its completeness, appearance and the proper operation of the transformation mechanisms.

Please note: any damage or defects discovered after acceptance of the product cannot serve as grounds for further claims.

The following are not considered product defects:

• minor wrinkles in the fabric that appear during use and smooth out easily;
• wrinkles intended by the design of the model;
• natural stretching of the fabric during use;
• slight differences in fabric shade, asymmetry of the pattern or decorative elements;
• light natural sounds of the transformation mechanisms during use.

The warranty period for VENETO products is specified in the table above. It is counted from the date of shipment and is confirmed by a sales receipt or shipment document.

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Rules of use for upholstered furniture

To preserve the appearance and performance of your furniture, we recommend following these rules:

• use the furniture in closed premises at temperatures from -10°C to +35°C and air humidity from 45% to 70%;
• do not place the furniture in damp rooms or near wet walls;
• move the furniture by slightly lifting it above the floor, without holding the upholstery, cushions or side panels;
• place the furniture at least 0.5–1 m away from heat sources;
• avoid direct sunlight to prevent the fabric from fading;
• do not sit on the backrests or armrests and do not overload the structure;
• avoid contact with sharp objects;
• periodically check and, if necessary, tighten bolt and screw connections;
• avoid intense children's play and jumping on the furniture;
• take into account the possible effect of pets on the upholstery and decorative elements.

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Features of use

Before you start using the product, please note:

• new furniture may have a characteristic smell of the materials, which disappears over time;
• after transportation, soft elements may partially lose their shape — we recommend gently fluffing the cushions to restore their appearance;
• during use, the fabric may naturally stretch, change its sheen or develop local seating marks — this is a natural characteristic of upholstered furniture and is not considered a defect;
• the shade of the fabric or leather may vary slightly depending on the material batch and lighting.

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Care recommendations

To care for VENETO furniture, we recommend:

• regularly cleaning the surface with a vacuum cleaner using a soft brush;
• wiping wooden and laminated elements with a dry soft cloth;
• removing stains immediately after they appear;
• using only care products intended for furniture fabrics.

Not recommended:

• using abrasive cleaners or stiff brushes;
• using aggressive chemicals or bleaches;
• combining several cleaning products at the same time.

Before using any product, carefully read the manufacturer's instructions.

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Warranty terms

Warranty service is provided in accordance with the current legislation of Ukraine and the Law of Ukraine "On Protection of Consumer Rights".

The warranty covers:

• manufacturing defects of materials;
• defects resulting from violations of production technology;
• repair or replacement of faulty parts and mechanisms of a manufacturing nature.

If the necessary materials are not available, the repair period may be extended by agreement with the customer.

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The warranty does not apply in the following cases:

• absence of a warranty card or proof of purchase;
• expiration of the warranty period;
• mechanical damage not caused by the manufacturer's fault;
• damage or soiling of the fabric;
• failure to comply with the rules of use and care of the furniture.

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Service support

If you have any questions about the quality of our products, please call our hotline +38 050 381 21 63 or send an email with a photo of the product to reclamation@veneto.ua and info@veneto.ua. Claims are reviewed within approximately 3 business days, after which our specialist will answer your question and resolve the issue. The service center operates on weekdays from 9:00 to 18:00.